Case 2: A complex issue requires a sophisticated design

In this particular example, the software had the ability to add a schedule to an item (such as an image or video), to determine when it played on an external screen.

After speaking with customers, I determined that a  traditional scheduling mechanism, such as is seen in Outlook, would not be sufficient for our customer's needs as they required the ability to have different schedules on different days and, therefore, needed to be able to assign multiple schedules to their content. 

The solution I came up with was a schedule builder, where customers could create multiple schedules assigned to the same item.